How do we get customers to give us honest feedback? And how can we get them to rate suppliers they've used? In this talk, I'll share my experience of reaching customers at the right time, asking the right questions and ensuring a good response rate. You'll get practical tips and I'll also show you how customer feedback can help us improve our relationship with our suppliers. By integrating evaluations into the claims process, it becomes a natural part of the process and we gain both insight and opportunities for improvement.

3 reasons to listen to the talk

• Simple tools: See what can contribute to a higher response rate.
• Stronger trust: How feedback that is heard increases trust.
• Better collaboration: How customer evaluations can improve supplier partnerships.

Speaker